The cross is beautiful. However the chain broke the section bd time I wore it! So I had to order a new chain from another vendor.
We are truly sorry to hear about your recent experience with the chain on our beautiful cross. We deeply regret the inconvenience you faced when the chain broke the second time you wore it.
We take quality and customer satisfaction seriously, and we want to make this right for you. Your satisfaction is our top priority. As a result, we have already processed a free replacement chain for your cross, and it is on its way to your address. We aim to ensure that you can enjoy your cross without any further issues.
Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience you've encountered. We appreciate your business and look forward to serving you better in the future.
If you have any further concerns or questions, please do not hesitate to reach out to our customer support team.